Warranty
12 Months Limited Warranty
Nutrio Wellness Pte Ltd (”Nutrio”) guarantees to the original consumer purchaser that products and component parts are free of material and workmanship defects within 12 months, commencing on the original date of purchase.
Warranty covers any structural defects but does not cover general wear and tear or replacement of consumable parts within the product. Specifically, the customer will be responsible for replacing the filter inside the Nutrio Thermo Chiller as needed.
Purchases must be made online at nutriowellness.com or equivalent subdomains.
What we will do
At its own discretion, Nutrio Wellness shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period.
In the event that repair or replacement is not feasible, we may choose to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is subject to change.
These remedies are the only options available to you.
What you must do
Your claim for warranty must be initiated within 12 months of the original date of purchase. Please submit all relevant details to support@nutriowellness.com with details about your order, including order number and a clear description of the reason for claim of warranty.
Our team will guide you through the warranty claim process and provide you with all necessary instructions.
Warranty Limitations
This Limited Warranty Policy is void if:
- the Manufacturer or its designated representative determines that the product has been subjected to alteration, neglect, misuse or abuse or freight damage caused by the common carrier
- if failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer.
Neglect, misuse and abuse include any installation, operation or maintenance of the Product other than in accordance with the instructions contained in the owner’s manual made available online at nutriowellness.com and included in the packaging of the Product. This is including but not limited to:
- the failure to maintain proper water chemistry and chemical balance
- the use of abrasive or improper cleaners or non-genuine parts and accessories.
This Limited Warranty Policy does not provide coverage for the insulating cover, any item attached to or installed on the Product after the date of manufacture or for gaining access to any component for repair or replacement.
The Product Owner accepts liability for repair work performed by anyone other than the Manufacturer.
Limitations on Implied Warranties
This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorised Nutrio Wellness parts. No agent, dealer, distributor, service company or other party is authorised to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorised literature or specifications furnished by Nutrio Wellness.
Disclaimers
The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of Nutrio Wellness’s products and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.
Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.
Legal Rights
This Limited Warranty gives you specific legal rights. There are no warranties applicable to Nutrio Wellness products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages so some of the above limitations.